SALES F.A.Q.

(If you have a question or would like to add answers to this list, please let Marie or Tatiana know)

 

Q.   What is the artwork return policy?

Gallery Sales:  For in-house galley sales, returns are permitted under the following conditions:

  •  Notification of return request must be received by email within 3 calendar days of purchase. 
  •  Work must be returned to the gallery in excellent resale condition with no alterations. Buyer is responsible for any return shipping costs.
  •  Proof of initial purchase must be provided. (show original receipt)
  •  The Director must approve return.
  •  A full refund of the sale price will be refunded to the buyer.
    • If original purchase was a credit card, the card purchase should be refunded via Square.
    • If original purchase was by check: return check to buyer if un-deposited, or take information from buyer to have a reimbursement check issued to them. Email request to the Director for action.

 

1st Dibs Sales:  For online sales of artwork via 1st Dibs returns are permitted under the following conditions:

  • Buyer must notify 1stdibs of return request within 3 calendar days of delivery. 
  • Work must be returned to the gallery in excellent resale condition with no alterations. Buyer is responsible for any return shipping costs.
  • The Director must approve return, and notify 1stdibs of receipt of the item.
  • A refund of the full sale price will be processed by 1stdibs for the buyer.  

 

Q. The iPad is always saying that I need to ‘sign into iCloud’, even after I sign in.

The i-pad seems to time out. You should be able to hit Cancel to ignore the message and continue using the pad for your sale. However, if it insists on a password, try 59Fountain. i-pad passwords are on a post-it note on the stand; Lift the i-pad off the stand to see them. When you replace the i-pad, make sure it's charging.

 

Q.  I have a buyer who is in the country for only a day, and they would like to purchase a piece from the current exhibit at a discount, cash-and-carry. Can the sale be allowed? (yes, this actually happened)

Before taking any action, write down the buyer’s name, contact phone#, amount of their offer and where they are staying if delivery is being requested.

A. The buyer requested a significant discount. How to proceed?

Initially, contact the Director or Co-Director to ask if the offer may be considered. If yes, you will likely need to next contact the artist to ask if the offered selling price is acceptable.

B.  The buyer would like to pay with cash. Does the gallery accept cash for art sales?

Seems like an odd question, but Yes, cash is always acceptable.  If you receive large bills ($50 or larger) visually inspect the currency. If you hold it to the light you should be able to see a watermark (usually a face), you should also be able to see a thin security strip that says USA. Also, you should see color shifting ink, raised printing ink, no blurry borders, and tiny red & blue threads in the paper. If you suspect counterfeit bills insist on another form of payment like a credit card.   

C.  The buyer does not wish to pay sales tax on the in-house purchase.

As they are making a purchase from ‘outside the US’, you may omit sales tax.

D.  The buyer’s purchase would result in the removal of one or more pieces from the current exhibit.

Removal of work from an exhibit it normally forbidden. However, if the director allows for the sale, hey will likely ask exhibiting artist(s) if they have work available that can be displayed in place of the sold piece(s). Remind the artist that their price listings and descriptions will have to be updated for the show ASAP.

E. The buyer is staying at a Boston hotel and will not be able to travel back to the gallery later in the day to pick up the artwork after it is packaged for travel by the gallery.

It is up to the artist to agree whether or not to deliver the artwork to the buyer at an agreed upon location. Note, the artist should pack delicate work if possible. 

 

Q.  Can a potential buyer see a painting turned (alternate orientation) in the gallery?

If the painting is small enough that you can remove it from the wall and replace it exactly as exhibited with care, you may do so if the painting or artwork is not inherently delicate and there is no handling issue.  If you turn the piece, you may wish to rest it carefully on a chair or two. Replace it immediately on the wall and check the wall label to assure that it has not been disturbed.  If you do not feel comfortable handling the piece do not hesitate to decline the request.